Terms and Conditions

Man and Van Hither Green Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Hither Green provides man and van, removals and related transport services within the United Kingdom. By making a booking, accepting a quotation or allowing our team to begin work, you agree to be bound by these Terms and Conditions.

If you do not agree to any part of these Terms and Conditions, you should not proceed with a booking or use our services.

Definitions

In these Terms and Conditions, the following expressions have the meanings given:

Company means Man and Van Hither Green, the provider of the services described here.

Customer means the person, firm or organisation requesting or paying for the services.

Services means any man and van, removals, packing, loading, transport, unloading, delivery, furniture moving, or related services supplied by the Company.

Vehicle means any van or other vehicle used by the Company to carry out the services.

Goods means all items, furniture, boxes, belongings and property moved, handled or transported as part of the services.

Scope of Services

The Company provides man and van and removal services for domestic and commercial customers, including local moves, longer-distance moves within the UK, and small-scale relocation or transport tasks. The precise scope of services for a particular job will be confirmed in the quotation or booking confirmation.

The Company may refuse to transport any item which, in its reasonable opinion, is unsafe, illegal, excessively heavy, insufficiently packed, or may cause damage to the Vehicle, other goods or persons.

Quotations and Estimates

Any quotation or price estimate is based on the information supplied by the Customer at the time of enquiry, including but not limited to the addresses, access conditions, number and type of items, floors, parking availability, and any special requirements.

Quotations may be given as a fixed price for a defined scope of work or as an hourly rate with a minimum charge. Where an hourly rate applies, the charging period begins when the Vehicle and team arrive at the agreed collection address and ends when the work is completed at the final destination, including any agreed stops.

The Company reserves the right to amend the quotation or apply additional charges where:

the information originally provided by the Customer was inaccurate or incomplete

the scope of work changes, including additional items, extra pick-up or drop-off points, or additional labour required

access is more difficult than advised, including long walking distances, stairs, tight doorways or restricted parking

there are delays beyond the Company’s control, such as waiting for keys, lack of access, or waiting for the Customer to arrive

the job extends beyond the quoted time due to reasons not caused by the Company.

Booking Process

A booking is made when the Customer confirms acceptance of a quotation or hourly rate and the Company confirms availability of a Vehicle and team for the requested date and time.

The Company may request specific details at the time of booking, including:

full collection and delivery addresses

date and approximate time of the move

description and quantity of items to be moved

information about access, including floors, lifts and parking arrangements.

The Customer is responsible for ensuring that all information provided is accurate and up to date. Any changes must be communicated to the Company as soon as possible so that the booking can be amended. Changes may affect the price or timing of the services.

The Company reserves the right to decline or cancel a booking at its discretion, for example if it cannot safely or legally complete the requested services.

Deposits and Payments

The Company may require a deposit to secure a booking. The amount and due date for the deposit will be communicated at the time of booking. Deposits are generally non-refundable unless the Company cancels the booking without offering a reasonable alternative date or time.

Unless otherwise agreed in writing, payment in full is due immediately on completion of the services on the day of the move. For hourly rate bookings, the final amount will be calculated based on the time taken, including any waiting or additional work agreed with the Customer.

Accepted forms of payment will be confirmed by the Company prior to the move. The Customer must ensure that funds are available and that the person present at the job is authorised to make payment.

The Company reserves the right to charge interest and administration fees on overdue amounts and to withhold delivery of goods until full payment is received. Title to any goods loaded or transported does not transfer to the Company, but the Company may retain a lien over goods in its possession as security for unpaid charges.

Cancellations and Amendments

If the Customer needs to cancel or reschedule a booking, they must notify the Company as early as possible. The following cancellation terms will normally apply unless otherwise stated at the time of booking:

For cancellations made more than 72 hours before the agreed start time, any deposit may be transferred to a new booking at the Company’s discretion or partially refunded, subject to administrative costs.

For cancellations made within 24 to 72 hours of the agreed start time, the Company may retain some or all of the deposit to cover loss of business and administration costs.

For cancellations made within 24 hours of the agreed start time or on the day of the move, the Company may charge up to the full estimated cost of the job.

If the Customer is not present at the agreed time and place, or is unable to provide access, this may be treated as a same-day cancellation and charges may apply.

The Company will make reasonable efforts to honour confirmed bookings. However, in rare circumstances such as Vehicle breakdown, staff illness, severe weather or other events beyond its reasonable control, the Company may need to cancel or reschedule. In such cases, the Company will aim to provide an alternative date or time as soon as possible. If no suitable alternative can be agreed, any deposit already paid for that booking will normally be refunded.

Customer Responsibilities

The Customer is responsible for:

providing accurate information at booking stage

ensuring suitable parking and access at collection and delivery addresses, including arranging any permits where necessary

ensuring that goods are properly packed and protected, unless packing services have been specifically agreed

being present, or ensuring an authorised representative is present, at both collection and delivery addresses to direct the work and sign any job sheets

securing valuables, important documents, money, jewellery and other high-value items, which should not normally be included in the load

checking the Vehicle at the end of the job to ensure that nothing has been left behind.

The Customer must not ask the Company’s staff to do anything unlawful, unsafe, or outside the agreed scope of services. The Company reserves the right to refuse such requests.

Excluded and Restricted Items

Unless expressly agreed in writing before the move, the Company will not carry:

live animals or plants

perishable or refrigerated goods

illegal items or substances

flammable, explosive or hazardous materials including gas cylinders, fuel, chemicals and firearms

valuable items such as cash, jewellery, watches, precious metals, important documents, artworks or antiques of high value.

The Company may impose weight or size limits on individual items for health and safety reasons. Items that cannot be safely lifted or moved by the team available may be refused or may require additional staff at extra cost.

Packing and Protection

Where the Customer performs their own packing, it is their responsibility to ensure that items are securely and appropriately packed for transport. The Company will handle goods with reasonable care but cannot be responsible for damage arising from inadequate packing or unsuitable containers.

If the Company provides packing services, these will be carried out with reasonable skill and care using materials deemed appropriate for the task. The extent of packing, materials used and any additional charges will be agreed at or before booking.

Liability and Limits

The Company will take reasonable care in handling, loading, transporting and unloading goods. However, the Company’s liability is subject to the following limits and exclusions.

The Company will not be liable for:

normal wear and tear, minor scuffs or scratches that may occur despite reasonable care

damage to goods that were already defective, weakened, or not in a reasonable condition to be moved

damage resulting from inadequate packing where goods were packed by the Customer

damage or loss involving items which the Company has advised against moving, but which the Customer insisted on moving

loss or damage arising from events beyond the Company’s reasonable control, including accidents not caused by the Company’s negligence, severe weather or road closures.

The Company’s liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, will be limited to a reasonable amount per job, taking into account the price paid for the services and the nature of the goods. The Customer is advised to maintain their own contents or removals insurance where higher levels of cover are required.

The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of opportunity or loss of enjoyment, arising out of or in connection with the services.

Damage to Property

The Company will take reasonable care to avoid damage to property, including walls, floors, doors, lifts and fixtures, while carrying out the services. The Customer should highlight any particularly delicate areas or surfaces before work begins.

The Company is not liable for pre-existing damage or for damage that occurs where it is necessary to move large or awkward items through tight spaces, provided reasonable care is taken. In some cases, the Company may suggest that an item cannot be moved without risk of damage, and may refuse to move it.

Claims and Complaints

Any claim for loss or damage to goods, or for damage to property, must be reported to the Company as soon as reasonably possible and in any event within 48 hours of completion of the services. The Customer should provide details of the issue and, where possible, supporting evidence such as photographs.

The Company will investigate reasonable complaints and may request access to inspect the alleged damage. Failure to notify the Company within a reasonable time may affect the ability to properly investigate and may limit any liability.

Waste and Disposal Regulations

The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste collection service and will not remove household rubbish, black bags, fly-tipped waste, or any items classified as controlled waste, except as permitted under relevant regulations.

Where the Customer requests disposal of items such as furniture, appliances or other bulky items, the Company will only do so in a lawful manner and may charge an additional fee to cover disposal costs and time. The Customer confirms that they have the right to dispose of such items and that they do not include hazardous or prohibited materials.

The Customer must not place any prohibited, hazardous or unlawful materials among items intended for disposal. If such materials are discovered, the Company may refuse to carry or dispose of them and may charge for any additional time or costs incurred in dealing with them safely.

Parking, Access and Charges

The Customer is responsible for ensuring that suitable parking and access are available at both collection and delivery addresses. This may include arranging permits, visitor parking or temporary suspensions where required.

Any parking fines, penalties or enforcement charges that arise directly from inadequate or unlawful parking instructions given by the Customer, or from the Customer’s failure to arrange proper parking, may be added to the final bill.

If the Vehicle cannot be parked reasonably close to the property, additional time and labour may be required, and the Company reserves the right to apply extra charges.

Health and Safety

The Company will conduct its operations with regard to the health and safety of staff, customers and members of the public. Staff may refuse to carry out any task that they consider unsafe or that poses an undue risk of injury or damage.

The Customer must ensure that walkways, stairs and access routes are reasonably clear and safe to use. Children and pets should be kept away from working areas during loading and unloading.

Force Majeure

The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to severe weather, road closures, accidents, breakdowns, strikes, public disturbances or acts of government.

In such circumstances, the Company will take reasonable steps to minimise disruption and may reschedule the services to a mutually convenient time.

Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales.

Any dispute arising out of or relating to these Terms and Conditions or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms and Conditions

The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking. Continued use of the services after changes have been published will constitute acceptance of the updated Terms and Conditions.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.

Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the services and supersede any prior understandings or agreements, whether written or oral.



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Hire our man and van Hither Green services at great prices now for excellent results in SE12

Don’t hesitate and call now to book our affordable man and van services. We are experts at handling any size of move, and work throughout SE12. Our practical services have helped many people get their belongings safely to a new address. We go the extra mile and will individually plan the perfect moving service to save you the hassle. Our courteous team will advise and guide you through our range of professional services. So call now to discuss our latest man and van Hither Green deals.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Hither Green Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 10 Southbrook Mews
Postal code: SE12 8LG
City: London
Country: United Kingdom

Latitude: 51.4505240 Longitude: 0.0113840
E-mail:
[email protected]

Web:
Description: Contact the specialists in the man and van moving branch around Hither Green, SE12! Big or small, we will do it all for your ideal move!
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