Terms and Conditions for Man And Van Hithergreen
These Terms and Conditions set out the basis on which Man And Van Hithergreen provides removal, transport, delivery, collection, and related moving services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are intended to be fair, transparent, and easy to understand, and they apply whether the booking relates to a single item move, a small load, household relocation, office move, or other transport arrangement agreed in advance.
Man and van Hithergreen services are provided subject to availability, access conditions, item description, and any special requirements notified before the booking is accepted. The company reserves the right to refuse or cancel a booking where it is not reasonably possible to complete the work safely, lawfully, or within the agreed scope. The customer is responsible for ensuring that all information provided at the time of booking is accurate and complete, including collection and delivery addresses, item sizes, floor access, parking restrictions, and any handling difficulties.
The customer should note that these terms are a legal page and are not intended as a guide to moving or packing. They explain the contractual relationship between the customer and Hithergreen Man and Van only. Any reference to service standards, scheduling, or permitted items should be read together with the booking confirmation and any written quotation provided before the job starts.
The booking process begins when the customer submits a request for an estimate or quotation. A quotation may be based on information supplied by the customer, including the number of items, estimated volume, type of property, distance, access conditions, and any additional handling or waiting time likely to be required. Where necessary, Man & Van Hithergreen may revise a quotation if the actual work differs from the information originally provided.
A booking is only confirmed when the customer accepts the quotation or agrees to the stated price and the company confirms availability. Verbal agreement, written acceptance, email confirmation, or payment of a deposit may all constitute confirmation. Once confirmed, the customer must ensure that the agreed date, time, addresses, and service details are correct. If the customer requests changes after confirmation, the company may need to revise the price, timing, or scope of the service.
It is the customer’s responsibility to be available, or to arrange for a competent representative to be available, at both collection and delivery points if required. The representative must be authorised to give instructions, confirm completion, and check items where appropriate. Any delay caused by the customer, including late access, incomplete address details, or failure to provide keys, codes, or permits, may result in additional charges or rescheduling.
Payments are due in accordance with the quotation, invoice, or booking confirmation. Unless agreed otherwise in writing, full payment must be made on completion of the service, and any deposit, reservation fee, or advance payment may be required to secure the booking. Accepted payment methods may vary and will be communicated at the time of booking. Prices may be quoted as fixed rates, hourly rates, or estimates, depending on the nature of the work.
If a quotation is based on estimated time, estimated volume, or assumed access conditions, the final charge may change where the actual service takes longer or requires more resources than expected. Additional charges may apply for waiting time, parking fees, congestion-related delays, extra labour, stairs, difficult access, dismantling, reassembly, heavy lifting, or the transport of items not declared in advance. Any such charge will be reasonable and based on the circumstances of the job.
The customer must pay all sums due without deduction, withholding, or set-off unless required by law. Where payment is not made on time, the company may suspend further services, retain goods where lawful, and recover any reasonable costs incurred in collecting overdue amounts. Title to goods is not transferred by payment for transport services, and the company accepts no obligation to release goods before cleared funds are received where payment is outstanding.
Customers may cancel or rearrange a booking by giving notice as soon as possible. Cancellation terms may depend on the notice period, the type of booking, and whether work has already begun. If the customer cancels after confirmation, a cancellation fee may apply to cover administration, reserved time, travel preparation, or other losses reasonably incurred. Where the company has already dispatched a vehicle or commenced loading, the full or partial service charge may remain payable.
For scheduled bookings, if the customer is not present, cannot provide access, or fails to make goods available within a reasonable time, the company may treat this as a late cancellation or aborted job. In such cases, waiting time, travel time, and other reasonable costs may be charged. If the company needs to cancel or reschedule due to circumstances beyond its control, including adverse weather, traffic disruption, vehicle breakdown, staff illness, or legal restrictions, it will aim to notify the customer as early as reasonably possible and offer a new date where available.
The company will not be liable for any indirect loss caused by a cancellation or delay, including loss of earnings, missed appointments, or inconvenience, except where such liability cannot lawfully be excluded. Any refund, where applicable, will be limited to amounts already paid for the cancelled element of the service and will not include compensation beyond what is required by law or expressly agreed in writing.
Customers must ensure that all items presented for transport are suitably packed, secured, and ready for safe handling unless the quotation specifically includes packing or preparation. Fragile items, antiques, high-value goods, electronic equipment, glass, liquids, and awkward or oversized items should be declared in advance. The company may refuse to move any item that it reasonably considers unsafe, prohibited, excessively heavy, contaminated, or likely to cause damage or injury.
Where the customer requests assistance with loading, unloading, or positioning, the company will use reasonable care and skill. However, Hithergreen Man and Van is not responsible for pre-existing defects, weak flooring, unstable furniture, or damage caused by poor packing, hidden faults, or unsuitable packaging supplied by the customer. If the customer asks the crew to proceed despite warnings, any resulting risk may remain with the customer to the extent permitted by law.
Liability for loss or damage is limited to direct loss caused by proven negligence or breach of contract on the part of the company. The company does not accept liability for indirect or consequential losses, loss of profit, loss of business, or emotional distress. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
The customer must comply with all applicable waste regulations when disposing of, removing, or handing over unwanted items for collection. The company may provide waste-related transport only where lawful and where the items are correctly described. The customer must not include hazardous waste, clinical waste, asbestos, chemicals, pressurised containers, oils, paint, batteries, tyres, electrical waste requiring special handling, or any controlled material unless this has been expressly agreed and lawfully arranged in advance.
Where the service includes removal of waste or unwanted items, the customer is responsible for disclosing the nature of the waste honestly and completely. If any item is incorrectly described, mixed with prohibited material, or found to be subject to regulatory controls, the company may refuse to carry it, isolate it, or require the customer to arrange lawful disposal at their own expense. The customer agrees to indemnify the company against losses, penalties, claims, or enforcement action arising from inaccurate declarations or unlawful disposal instructions.
If waste is transferred to a licensed facility or handler, the customer may be required to provide details necessary to demonstrate lawful origin, classification, or ownership. The company may retain records to comply with transport, environmental, and waste duty obligations. Customers should not ask the crew to leave waste in any location where doing so would breach environmental law, local authority rules, or private property restrictions.
Delays may occur due to traffic, weather, access problems, vehicle issues, or events outside the company’s control. The company will take reasonable steps to complete the booking within the agreed timeframe, but times given are estimates unless expressly stated as guaranteed. If a service is delayed, the company will keep the customer informed where practical and will act reasonably to minimise disruption.
Goods transported by the company remain the customer’s property unless sold, abandoned, or otherwise lawfully transferred. The customer must ensure that no prohibited, dangerous, illegal, stolen, or counterfeit items are included in the load. The company may inspect items reasonably where there is concern about safety or legality, but it is not obliged to check every item or verify ownership unless required by law.
Any claim for loss or damage must be notified promptly and, where possible, before the crew leaves the delivery location. The customer should provide reasonable evidence of the items concerned, the nature of the damage, and any supporting documents available. The company may request an opportunity to inspect the affected item or packaging. Failure to notify promptly may affect the ability to investigate the matter properly.
The company shall not be responsible for delay or failure to perform its obligations where such delay or failure results from an event outside its reasonable control. This includes, without limitation, accident, fire, flood, severe weather, strike, transport disruption, road closure, government action, or restrictions imposed by law. Where a force majeure event occurs, the company may suspend performance, reschedule the service, or terminate the affected booking without liability beyond any refund due for services not provided.
These terms may be updated from time to time. The version in force at the time of booking will apply to that booking unless a later change is required by law or expressly accepted in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect. No waiver of any breach shall be treated as a waiver of any subsequent breach.
Nothing in these terms affects the customer’s statutory rights as a consumer where applicable. If a customer is contracting as a business, the company’s liability will be limited to the fullest extent permitted by law. The customer confirms that they have authority to enter into the booking and accept responsibility for providing accurate instructions and lawful goods for transport.
The company may subcontract or assign all or part of the service to a suitably qualified third party where necessary to complete the booking efficiently or safely. Any subcontractor engaged will be expected to follow the agreed scope of work and applicable legal requirements. The company remains the point of responsibility for the service unless otherwise stated in writing.
Man and Van Hithergreen may reasonably rely on instructions given by the customer, their representative, or any person apparently authorised to act on their behalf. The company will not be liable for losses resulting from incorrect instructions, misleading descriptions, or changes made on site without proper notice. If the customer asks for work outside the agreed scope, a revised charge may be applied and acceptance may be required before proceeding.
Governing law and jurisdiction: these terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is a consumer entitled to bring proceedings in another part of the United Kingdom under mandatory law. By proceeding with a booking, the customer acknowledges that they have read, understood, and agreed to these terms and conditions for Man And Van Hithergreen.